FAQs

Yes, the nail polish products we offer are made from environmentally friendly acrylic materials. These materials are not only safe for the environment but also non-toxic and harmless to people of all ages, including babies and the elderly.

Our products are designed with safety in mind, ensuring that they do not cause harm to you or the natural surroundings.

LKEnail gel polish and all our products are free from harmful toxins, including:

• Formaldehyde
• Dibutyl Phthalate (DBP)
• Toluene
• Parabens
• Sulfates
• Camphor
• Triphenyl Phosphate (TPHP)
• Xylene
• Ethyl Tosylamide

Our products are carefully formulated to be safe and non-toxic, providing you with high-quality, worry-free nail care.

It is completely normal for gel polish to become slightly thicker when exposed to low temperatures. This is a common characteristic of gel products.

If you find that the gel polish is too thick, we recommend placing the tightly sealed bottle into a cup of warm water for about a minute. The heat will help thin the gel, making it easier to apply.

Prolonged use of gel manicures and acrylic nails can lead to dehydration of your natural nails. This makes them dry, brittle, and fragile over time.

According to manicurist Jin Soon Choi, founder of JINSoon nail salons, it’s important to hydrate your nails to keep them healthy. Cuticle oil and nail products with safe ingredients are essential for providing deep hydration, helping to strengthen your nails and keep them solid.

The primary differences between gel nail polish and regular nail polish lie in their wear duration, shine, and drying time:

• Longevity: Gel nail polish lasts significantly longer than regular polish. When applied correctly, it can stay intact for up to two weeks without chipping, while regular nail polish typically chips within a few days.
• Shine: Gel polish offers a high-gloss finish that remains shiny throughout its wear, whereas regular polish may lose its luster over time.
• Drying Time: One of the biggest advantages of gel nail polish is its quick drying time. Unlike regular nail polish, which air-dries, gel polish requires an LED lamp to cure. This curing process makes it dry almost instantly, so you can go about your day without worrying about smudging.

Delivery Time:
Domestic (USA): Typically 2-7 days.
International Shipping (including Hawaii, Alaska, Puerto Rico, etc.): Delivery takes 7-15 days, depending on the destination.

We recommend checking your shipping details before completing your order. If you need to make changes, please contact us within 24 hours of placing your order. After this period, we may not be able to accommodate any address changes.

Yes, enjoy free shipping on all orders over $45 within the United States.

Once your order is shipped, you will receive an email notification with your tracking number. You can track your shipment on the carrier’s website for real-time updates.

Our policy lasts 14 days from the date of purchase. If 14 days have passed since your purchase, unfortunately, we are unable to offer a refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• Proof of purchase (receipt or order confirmation) is required to complete your return.

Return Shipping:

• If the return is initiated by the consumer, the customer is responsible for the return shipping fees. Shipping costs will vary depending on the carrier you choose.

Important Note:

• Due to hygiene, safety, and cleanliness standards, all returned items must be new, unused, and in the same condition as when received.
• Do not send your return directly to the manufacturer. Please follow our return process for faster resolution.

Partial Refunds:

• In certain cases, partial refunds may be granted, such as:

If you haven’t received your refund yet, please follow these steps:

1. Check Your Bank Account: Ensure that the refund hasn’t been posted yet.
2. Contact Your Credit Card Company: Refunds may take some time to process before they appear in your account.
3. Contact Your Bank: Sometimes there’s a delay in posting refunds, and your bank may need additional processing time.

If you’ve followed these steps and still haven’t received your refund, please contact us at support@lkenail.com for further assistance.

We only offer exchanges for items that are defective or damaged upon arrival. If you need to exchange your item for the same product, please contact us at support@lkenail.com.

Once we receive and inspect your returned item, we will send you an email to confirm that we’ve received it. You will also be notified whether your refund has been approved or rejected.

• If approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, PayPal, etc.).
• Refund Processing Time: Please allow 12-36 business hours for the refund to be reflected in your account.

Different nail lamps cater to different needs, and it's important to choose one based on your preferences:

• High-Power Nail Lamps: If you want to dry all 10 fingers at once for faster results, a high-power nail lamp is the best option. These lamps provide quicker drying times, making them ideal for those looking for efficiency.
• Low-Power Nail Lamps: For a more eco-friendly option, a low-power nail lamp is a great choice. These lamps use less energy, making them more environmentally conscious, while also being compact and portable, perfect for those who need something lightweight and easy to carry.

Check that the lamp is properly connected to a power source. If the issue persists, reset the device or reach out to our customer support for troubleshooting.

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